Privacy Policy
1. INTRODUCTION
Nevill Holt Festival and Nevill Holt Community Arts are committed to protecting your personal information. We respect that it’s your information and it’s personal. We also want to maintain the trust and confidence of our audience members, supporters, and visitors who use the Nevill Holt Festival website.
Our Privacy Notice gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.
The information you share with us means you’ll receive a more personalised and rewarding experience e.g. information about performances, and events that may interest you as well as a smoother ticket-buying process.
2. WHO WE ARE
Nevill Holt Festival is a company limited by guarantee incorporated in England and Wales (Company number 08351346). Nevill Holt Festival is the trading organisation through which the charitable activities of Nevill Holt Community Arts are delivered. Nevill Holt Festival is the data controller of your personal information.
Nevill Holt Community Arts is a charitable company limited by guarantee incorporated in England and Wales (Company number 09514461) and a registered charity (number 1163614). Nevill Holt Community Arts is the sole owner and shareholder of Nevill Holt Festival Ltd.
Contact details for Nevill Holt Festival and Nevill Holt Community Arts are
Nevill Holt Festival
Nevill Holt
Market Harborough
Leicestershire
Le16 8EG
By phone 01858 437 451 or you can message us via our website XXXXX
If you have questions regarding your information or its use, please get in touch with our Data Protection Lead by email: admin@nevillholtopera.co.uk or by phone: 01858 437 451.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect your information when you decide to interact with us. This could include purchasing tickets online or over the phone, joining as a member, or it could be where you sign up to receive emails from us. We also look at how our audience uses our website, so that we can offer the best possible experience, whether you’re booking tickets or just trying to find out more about our latest productions.
We collect information in a number of ways which are listed below:
When you register for updates via our website
When you join us as a Member
When you buy tickets for our events
When you phone us
When you write to us
When you browse our website
When you use the services of one of our third-party providers, for example when you use our outsourced box office service, our festival catering and dining facilities, or when you have attended an event at another venue.
4. THE TYPES OF INFORMATION WE COLLECT
The type of information we collect depends on where and when it is gathered:
Directly from you
When you register via our website, purchase tickets or contact us online or by phone, we need to collect information from you in order to provide the service you are requesting. We may collect:
Prefix and name
Email address
Contact phone number(s)
Payment card details. Please note, we will not hold payment information for any longer than it takes to process your transaction.
Delivery address(s)
Billing address
When visiting our website, we may collect the following information:
Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. To view our cookie policy, click here.
Data Hygiene
From time to time we may screen our database against recognised data hygiene files such as National Change of Address file and cleanse our file or correct inaccurate data. We may also update inaccurate data if the information is available.
Information available publicly
We may include information found in places such as Companies House and information that has been published in articles/ newspapers.
5. WHY WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT
The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you requested, offer you a personalised experience and understand our audience’s needs better, inform you of events or updates you’ve requested, or contact you if we need to obtain or provide additional information (e.g. cast changes). Specifically, we use your information we collect in the following ways:
To carry out our business and to provide a service or carry out a contract with you:
- To fulfil ticket, donation, and membership requests.
- Process payments. Please note that Nevill Holt Opera and Nevill Holt Community Arts do not store any Credit Card or other payment information once the transaction has been completed.
- Provide the best possible customer services and to help us with internal administration.
- Contact you with important information relating to your booking or purchase, such as confirming your order, reminding you of an upcoming performance you’ve booked for or letting you know about cast changes or other important circumstances that may affect your visit.
Where we have your consent or a legitimate interest:
- Send you updates via email about what’s on, offers and news or about supporting us
- Email you about a specific topic you’ve requested to hear more about.
Where we have justifiable reason (including legal obligation and legitimate interest):
- Learn about your interests and preferences so that we can contact you with information that is relevant to you.
- Help us create marketing communications and adverts that are more relevant to you.
- For classifying our audience into groups or segments, using booking and publicly available information. These segments help us to understand our audience better and ensure we’re sending relevant messages to each group.
- Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
- Undertake research: we may contact you to ask you to participate in research either via an online or telephone survey or in person. You are under no obligation to participate in research and, should you provide any further information, Nevill Holt Opera will inform you how any further information will be used.
- Analyse and continually improve the services we offer including our artistic output, our website and our other products.
- To keep our database accurate and relevant, for example, using National Change of Address.
- Detect and reduce fraud and credit risk.
Where we want to better understand people’s engagement with Nevill Holt Opera and their potential interest in supporting us further:
Before contacting some individuals, we may seek additional information including Nevill Holt Opera booking and connections, business network information and publicly available information relating to: residential location, wealth and assets, family, career, donations to other organisations (including political parties where they are made public by the individual) and hobbies and interests to create a profile of their interests and preferences. This helps us understand the background of the people who may choose to support us and helps us to make requests for gifts to those who may be able and willing to give. We may also use publicly sourced images to help identify individuals who attend our special events.
We use a number of different sources to aid us in our fundraising activities, including newspaper websites and archives, housing market websites and the electoral roll as well as official websites of companies, charities and other arts organisations. In addition to general use of the internet we also make use of company, director and shareholder information from publicly available, officially registered information providers, such as the organisations listed below:
Source Description
Onesource Company financials and directors information http://www.hoovers.com/
192.com UK Electoral Roll and Directory Inquiries
Trustfunding Database of UK Trusts and foundations grants http://www.trustfunding.org.uk/
Detailed Information on the Processing of Your Personal Data The Service Providers We use may have access to Your Personal Data.
These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies. Analytics We may use third-party Service providers to monitor and analyze the use of our Service.
We also may from time to time use Facebook Advertising, Facebook Pixel Re-Marketing, and communications. We do this to understand and deliver advertising, and make adverts more relevant to you. Cookies enable us to learn whether someone who saw an advert by Nevill Holt Festival on Facebook later visited our website. The ultimate control of the dissemination of information gathered through Facebook Advertising, Facebook Pixel Re-Marketing, and communications resides entirely with Facebook. You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing by controlling the settings on your Facebook Account.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please get in touch with Us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
HOW WE HANDLE YOUR INFORMATION AND OTHER ORGANISATIONS
Nevill Holt Festival or Nevill Holt Community Arts will not share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent.
Some of our service providers may have access to your data in order to perform services on our behalf – payment processing is a good example of this. We make sure anyone who provides a service for Nevill Holt Festival or Nevill Holt Community Arts enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
We may share your details with:
Service providers who work on behalf of Nevill Holt Festival or Nevill Holt Community Arts for the performance of any contract we enter into with them or you, for example, payment processing, printers and mailing houses, marketing agencies, catering providers, database services, website hosting or email delivery service.
Our service providers are:
Payment Processing: Go Cardless, Barclaycard, Opayo
Mailing House: OnDemand Digital Print
Marketing Agency: Well & Truly, Wyze
Catering Providers: Nevill Holt Estate
Database & Analysis Services: Tonica CRM and Insight Ltd
Website Hosting: Studio Renton
Email Delivery: Dot digital
Box Office Services: Spektrix
Named third party organisations if you ticked the relevant opt-in box when you purchased tickets. In these instances, we may supply your personal information to that specific organisation only.
Other organisations where we are required to do so (for example, if required to do so by the ‘know your donor’ principles under charity law or a court order), or when requested by the police or a regulatory or government authority investigating illegal activities.
Nevill Holt Opera or Nevill Holt Community Arts are not responsible for the privacy notices and practices of other websites even if accessed using links from www.nevillholtfestival.com and recommends that you check the policy of each website you visit and contact its owner or Data Protection Officer if you have any concerns or questions.
Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.
7. HOW WE PROTECT YOUR DATA
Nevill Holt Festival and Nevill Holt Community Arts are committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use.
Everyone who works for or with us has a responsibility to ensure data is collected, stored and handled appropriately and in accordance with both this policy and any applicable laws relating thereto.
The length of time we keep data for will vary according to the purpose, for example if purchasing a ticket only, we will typically keep your data for up to ten years from the date of your last transaction whereas if you have pledged a legacy to Nevill Holt Community Arts, we will hold your details until notified by your executors. For further information about how long we will keep your information, please contact us using the contact details outlined in this notice.
If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.
Storing data outside the European Economic Area (EEA)
As part of the services offered to you through the Nevill Holt Festival website, the personal information you provide may be transferred to countries outside the European Economic Area (EEA) – for example, by being stored on a server outside the EEA. We use the following systems:
Dotdigital
Mailchimp is the email marketing software we use and their servers are located in the USA. Mailchimp have certified their agreements with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. More information can be found on the Mailchimp website: https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr
We will no longer be using this service after March 2024
More details on this certification can be found at www.privacyshield.gov/welcome
Salesforce
Salesforce is our database system. It is a US based company but has servers located in the UK which is where our data is held. For more information about Salesforce’s approach to data security please see: https://www.salesforce.com/uk/company/privacy/
We will no longer be using this service after March 2024
8. YOUR CHOICES
We want to make sure you feel in control of any personal data and information that we hold about you. You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. You can do this by phoning, emailing, writing using our contact details below or submitting a message via the form on our website.
Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.
You can request full details of personal information we hold about you under the Data Protection Act 2018, by contacting our Data Protection Lead. Within 30 days, you are entitled to:
- Ask what information the company holds about you and why.
- Ask how to gain access to it.
- Be informed how to keep it up to date.
- Be informed how the company is meeting its data protection obligations.
- At any time, you have the right to ask Nevill Holt Opera and Nevill Holt Community Arts to amend or stop how it uses your personal information including for marketing and fundraising purposes. You can do this by phoning, emailing, writing using our contact details below or submitting a message via the form on our website.
If you would like us to remove the personal information we hold about you, please contact us using the below contact details.
By email: admin@nevillholtopera.co.uk
By phone: +44 (0)1858 437 451
By post
Nevill Holt Opera
Nevill Holt
Market Harborough
Leicestershire
Le16 8EG
You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk
9. UPDATES OR CHANGES TO THE PRIVACY POLICY AND FURTHER INFORMATION
This notice was updated on 28 November 2023. It may be updated to take into account changes at Nevill Holt Opera and Nevill Holt Community Arts or for example to reflect changes to regulation or legislation.
Updates to this policy will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.
Further information on GDPR, data protection regulations and laws can be found here:
Data Protection: https://ico.org.uk/for-the-public
Fundraising regulator: fundraisingregulator.org.uk/code-of-fundraising-practice/code-of-fundraising-practice
Policy updated on 4th February 2022.